Products & Services


Telephone Access to your Account

Merlin is HFCU's "magical" automated telephone service and is available FREE to our members 24-hours a day, 7 days a week. No matter where you live, you can reach Merlin at 1-800-432-3207.

To use Merlin, all you need is your HFCU account number, Merlin PIN and a touch-tone phone.

Use Merlin to:

  • Check Account Balances
  • Review your recent transactions, including checks and HFCU Check Card transactions
  • Withdraw Money by Check
  • Transfer money between accounts, including loan payments
  • Determine if a draft (check) has cleared
  • Obtain loan information and make line-of-credit advances
  • Determine dividend information
  • Get current rate information

Helpful Hints:

  • You must use a touch-tone phone.
  • Your HFCU account number can be found on your HFCU statement.
  • If you lose or forget your PIN, please contact HFCU.
  • Most transactions require you to enter the # symbol after the transaction. Please listen to the instructions until you become familiar with the procedure.
  • You may do more than one transaction per call.
  • You must enter dollars and cents. (Example: Merlin reads 5000 as $50.00) A decimal point is automatically placed in front of the last two digits entered.
  • Due to federal regulations, you are limited to a total of six (6) automated transactions (STAR®, Merlin, EFT and overdraft transfers) on regular share accounts per month. Share draft "checking" accounts are not subject to this regulation.

Click here for a full list of Action Codes.
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HFCU is federally insured by the National Credit Union Administration. HFCU is an Equal Opportunity and Housing Lender.

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